5 reasons why MSPs use our support software Wrkoo | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. 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To make things even more pressing, the modern consumer expects immediate response to their support issues or service requests. ExchangeDefender created a client support software called [Wrkoo](https://www.wrkoo.com/), that helps small businesses manage all of their daily business and support activities in one place. Today, we wanted to share with you the five top reasons why Managed Service Providers are using Wrkoo, over other customer support software on the market. ### \#1 It's totally free (save money!) First, let’s start with the fact that it costs $0 for this software. There are no monthly or yearly costs to using Wrkoo. What’s the catch? There is none, our sole mission is to help other service providers boost their support operations. Customers that are happy with your service, and your support – will be paying customers for a long time. ### \#2 Solve problems faster Wrkoo enables you to manage all customer interactions and monitor your team activity in real-time on the dashboard. It is equipped with an intuitive ticketing system, advanced security, and is highly customizable to best reflect your brand. The seamless platform is able to process a high number of support requests without having to increase staffing levels, or the cost of support. Wrkoo offers you the luxury of staying up-to-date of what’s happening with support by using an online dashboard that is accessible from anywhere. Ultimately, it provides all the right tools to quickly resolve your support inquiries, while being budget friendly. ### \#3 24/7 Access from anywhere Manage your employees, and get work done together from anywhere. Wrkoo consistently keeps pace with the increasingly ever-changing environment. Our mission is to help organizations communicate safely, securely and get their work done, quicker. Full access to the support portal empowers businesses to minimize communication hiccups, one agent at a time. ### \#4 Promotes Easy Communication Wrkoo enables the ability to communicate company information with individual clients, and employees all at one time. For example, the Announcements tool manages company communication in seconds. It promotes interactions between your company and customers. Everyone is up-to-date on service announcements. Its’ super easy to create an announcement while inside the portal. Simply select the ‘Announcements’ tab in your sidebar, then click on the ‘create new’ button. ### \#5 Real-time, real reporting Like a Big Brother, Wrkoo tracks every action from every employee every day. Reporting equals transparency and accountability – two critical components of every successful business. For every support request submitted, each employee gets an email and desktop notification. All interactions between your company and your client reside within the portal are automatically saved. Ticket activity logs are available to view every agent and system activity. Wrkoo’s time-tracking feature keeps track of the time spent by agents per ticket. Even more, the Punch Clock feature logs when employees’ clock in and out for work by using the punch clock tool. --- Wrkoo aims to empower managed service providers by creating a secure, central location to manage business and support activities. More importantly, we want to save MSPs money by offering a support software absolutely free of charge. **Sign up for Wrkoo now! [www.wrkoo.com/signup](http://www.wrkoo.com/signup)** [ Previous post Make sales easier with these free materials June 22, 2021 ](https://www-preview.exchangedefender.com/blog/2021/06/make-sales-easier-with-these-free-materials) [ Next post 5 security tips that every MSP should share with clients July 7, 2021 ](https://www-preview.exchangedefender.com/blog/2021/07/5-security-tips-that-every-msp-should-share-with-clients) Related Posts ------------- [ 1 May ](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live)### [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [Read more: ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/12/christmas-1.jpg) 25 Dec ](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas)### [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [Read more: Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/11/Website-Screenshots-2025-4.jpg) 4 Nov ](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business)### [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) [Read more: Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) Search the blog Search Recent Posts ------------ - [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) - [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) - [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) - [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) - [Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) Categories ---------- - [Archiving](https://www-preview.exchangedefender.com/blog?category=archiving) (21) - [Business Continuity](https://www-preview.exchangedefender.com/blog?category=business-continuity) (13) - [Compliance](https://www-preview.exchangedefender.com/blog?category=compliance) (8) - 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[Webinars](https://www-preview.exchangedefender.com/blog?category=webinars) (44) Solutions --------- - [Stop Spam & Malware](/email-security) - [Hands-Free Email Backup](/livearchive-backup) - [Instant Email Recovery](/inbox) - [Send Private Emails](/corporate-email-encryption) - [Train Against Email Threats](/spearphishing) - [Share Files Safely](/web-file-server) Company ------- - [About ExchangeDefender](/about-us) - [Compliance & Legal](/our-compliance) - [Become a Partner](/partners) - [Support Portal Login](https://support.exchangedefender.com/) - [Microsoft 365 Email Management](/managed-email-operations) - [AI Advisory Service](/management-ai) ![ExchangeDefender](/assets/images/dark-xd-logo.png)USA: +1 (407) 465-6800 United Kingdom: 0800 8620149 Australia: +61 0390010641 Fax: +1 (954) 839-8737 [ ](https://www.facebook.com/ExchangeDefender) [ ](https://www.twitter.com/XD_Defender) [ ](https://www.linkedin.com/company/exchangdefender) [ ](/blog) © 2026 Own Web Now Corp - All rights reserved </> with ❤️ in Orlando [SLA](/sla) [TOS](/tos) [PRIVACY](/privacy-end-users) [AUP](/aup) We're Here to Help 👋 -------------------- Tired of AI 🤖 and hold music? 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