ExchangeDefender Releases 2020 Strategy | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. [Sign Up](/sign-up) [Live Demo](/demo) [Email Security Stops spam, malware & phishing in real time. ](/email-security) [Encryption Secure your emails, attachments & sensitive data. ](/corporate-email-encryption) [Web File Sharing Easy, safe cloud file sharing with access control. ](/web-file-server) [Live Archive Locked-in email backup & continuity during outages. ](/livearchive-backup) [Emergency Inbox Keep email flowing without interruption if your provider fails. ](/inbox) [Spearphish Train your team with phishing simulations & risk tracking. ](/spearphishing) Managed Email ### Enterprise-Grade Managed Email Reliable, secure, and fully managed email operations for modern organizations. ![ExchangeDefender](/assets/images/managed_email_menu.png) [Microsoft365/Google Email Management Expert management and security for Microsoft 365 and Google Workspace email. ](/managed-email-operations) [AI Advisory Secure, practical AI consulting & implementation for SMBs. ](/management-ai) Company ### ExchangeDefender: 29+ Years of Trust We are a cybersecurity company focused on business email protection, with 29+ years of experience keeping organizations secure, connected, and resilient. ![ExchangeDefender](/assets/images/careers_1.png) [ About Us Learn our purpose, values, and the mission behind every decision. ](/about-us) [ Blog News, product updates and email security insights. ](/blog) [ Capabilities Discover the tech and expertise that keep your email secure around the clock ](/capabilities) [ Careers Be part of a team using modern tech to solve real threats and ship great work. ](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human Open menu Menu ---- Email Security [Email Security](/email-security) [Encryption](/corporate-email-encryption) [Web File Sharing](/web-file-server) [Live Archive](/livearchive-backup) [Inbox](/inbox) [Spearphish](/spearphishing) Managed Email [Microsoft365/Google Email Management](/managed-email-operations) [AI Advisory](/management-ai) Company [About Us](/about-us) [Blog](/blog) [Capabilities](/capabilities) [Careers](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human January 28, 2020 · [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) ExchangeDefender Releases 2020 Strategy ======================================= ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2020/01/AdobeStock_280643285-1024x683.jpeg) The ExchangeDefender 2020 webinar was a success with partners tuning in to hear about new services arriving this year, click here to [watch video](https://www.exchangedefender.com/media/ExchangeDefender2020.mp4). ExchangeDefender’s CEO, Vlad Mazek hosted the recent talk in which he revealed to partners, the future of ExchangeDefender in 2020 when it came to its technologies and its client support services. According to the webinar, there are five major areas of focus in which the company would like to strive for better this year, to include: 1. **ExchangeDefender would like to be the best when it comes to overall email security** a. Clients are already aware of the true value of ExchangeDefender being at the top of its class within the IT industry for [advanced email security](https://exchangedefender.com/advanced-email-security.php). b. Our company will be investing more resources into developing even stronger security solutions with [advanced security protocols](https://exchangedefender.com/advanced-email-security.php) to defend against tomorrow’s threats. c. We will be investing time into educating users on how to protect their data. 2. **Short circuit the problem escalation and resolution process**a. ExchangeDefender is looking to improve the troubleshooting capabilities within the support portal to encourage [self-service](https://exchangedefender.com/ss). b. Our company will also improve the resolution time by enabling users the ability to fix common email errors. c. On the backend, the developers are designing NEW ways to increase proactive monitoring, and reporting to identify issues before they become a problem. 3. **Re-structuring ExchangeDefender service offerings so that they make business sense.** a. 2020 will usher in a new way to deliver our service offerings with the introduction of\*\*[XD Service Plans](https://exchangedefender.com/service-plans.php)\*\*. b. XD service plans were designed from our current client base, and the services that they are currently subscribed to with ExchangeDefender. c. These plans range from [Email Security](https://exchangedefender.com/advanced-email-security.php), [Email Archiving](https://exchangedefender.com/email-archiving.php), to a full [Email Resilience suite](https://exchangedefender.com/service-plans.php) that includes a curated selection of our top solutions. 4. **Be more available and responsive to quick questions and real-time millennial-talk** a. ExchangeDefender realizes that although we have some of the fastest response times in the industry, there is always room for improvement. b. Summer 2020 is the expected release of the live support chat platform that is accessible inside of the portal where users experience problems c. We will also see a smart integration of XD support with partner notifications and escalations. 5. **Offer enhanced services and support for pain point items/services** a. Generally, our company would like to become stronger in identifying pain points for our users both in our products, and with our support. b. To relieve these pain points, XD is looking to invest time and resources into creating a proper Knowledgebase / [Documentation](https://exchangedefender.com/resources.php) area that is segmented by the time of user – SP, Admins, and End users. [ Previous post ExchangeDefender 2019 Best Practices – What worked? December 13, 2019 ](https://www-preview.exchangedefender.com/blog/2019/12/exchangedefender-2019-best-practices-what-worked) [ Next post ExchangeDefender Support for End Users January 30, 2020 ](https://www-preview.exchangedefender.com/blog/2020/01/exchangedefender-support-for-end-users) Related Posts ------------- [ 1 May ](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live)### [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [Read more: ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2026/04/xd10.png) 2 Apr ](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10)### [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) [Read more: Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/12/christmas-1.jpg) 25 Dec ](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas)### [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [Read more: Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) Search the blog Search Recent Posts ------------ - [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) - [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) - [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) - [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) - [Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) Categories ---------- - [Archiving](https://www-preview.exchangedefender.com/blog?category=archiving) (21) - [Business Continuity](https://www-preview.exchangedefender.com/blog?category=business-continuity) (13) - [Compliance](https://www-preview.exchangedefender.com/blog?category=compliance) (8) - [ExchangeDefender](https://www-preview.exchangedefender.com/blog?category=exchangedefender) (349) - [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) (590) - [Hosted Services](https://www-preview.exchangedefender.com/blog?category=hosted-services) (86) - [Industry News](https://www-preview.exchangedefender.com/blog?category=industrynews) (29) - [Marketing](https://www-preview.exchangedefender.com/blog?category=marketing) (18) - [Phishing](https://www-preview.exchangedefender.com/blog?category=phishing) (5) - [PRO TIPS](https://www-preview.exchangedefender.com/blog?category=pro-tips) (44) - [Product Features](https://www-preview.exchangedefender.com/blog?category=product-features) (54) - [Security](https://www-preview.exchangedefender.com/blog?category=security) (65) - [Shockey Monkey](https://www-preview.exchangedefender.com/blog?category=shockey-monkey) (22) - [Spamfilter](https://www-preview.exchangedefender.com/blog?category=spamfilter) (5) - [Support](https://www-preview.exchangedefender.com/blog?category=support) (45) - [Webinars](https://www-preview.exchangedefender.com/blog?category=webinars) (44) Solutions --------- - [Stop Spam & Malware](/email-security) - [Hands-Free Email Backup](/livearchive-backup) - [Instant Email Recovery](/inbox) - [Send Private Emails](/corporate-email-encryption) - [Train Against Email Threats](/spearphishing) - [Share Files Safely](/web-file-server) Company ------- - [About ExchangeDefender](/about-us) - [Compliance & Legal](/our-compliance) - [Become a Partner](/partners) - [Support Portal Login](https://support.exchangedefender.com/) - [Microsoft 365 Email Management](/managed-email-operations) - [AI Advisory Service](/management-ai) ![ExchangeDefender](/assets/images/dark-xd-logo.png)USA: +1 (407) 465-6800 United Kingdom: 0800 8620149 Australia: +61 0390010641 Fax: +1 (954) 839-8737 [ ](https://www.facebook.com/ExchangeDefender) [ ](https://www.twitter.com/XD_Defender) [ ](https://www.linkedin.com/company/exchangdefender) [ ](/blog) © 2026 Own Web Now Corp - All rights reserved </> with ❤️ in Orlando [SLA](/sla) [TOS](/tos) [PRIVACY](/privacy-end-users) [AUP](/aup) We're Here to Help 👋 -------------------- Tired of AI 🤖 and hold music? 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