Anything down? We're improving our NOC and communications! | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. 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We're improving our NOC and communications! ========================================================== When things malfunction at other companies, they blame vendors and equipment. When things malfunction at ExchangeDefender, we build products and services so we never have to deal with the problem in the first place. As a result of a DDoS attack last month, I am happy to introduce you to our new service that will improve one area in which we undoubtedly suck the most: **communication**. ### Say hello to [AnythingDown.com](http://www.anythingdown.com): ### [![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2019/04/p1-1024x490.jpg)](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2019/04/p1.jpg) ### It's an offsite NOC alert site that's branded for you. At ExchangeDefender we do a pretty amazing job communicating and working with our partners, it's actually our #1 selling point, that you can come to our offices and data centers, you can work with our team and get things done. But when something breaks, that same business friendliness and accessibility is an achilles heel - clients swamp the phones demanding to be briefed on every detail, "Friends of Vlad" call every staff cell phone they can find, the staff that is there to help/coordinate/assist in technical work cannot efficiently correspond and inform every user particularly when things go down and everything isn't working as it should. ### This is where ExchangeDefender XDNOC (aka "AnythingDown.com") helps. **It's off site. Doesn't rely on our networks at all. It's on it's own name space. Not dependent on our DNS/registrars. It's branded. Your name, your image, your message.** That last bit is pretty important - we realize that our larger clients have many employees that have never heard of ExchangeDefender, ditto for our partners that don't want to reveal ExchangeDefender is behind their branded email offering. ### Not to worry, your site is already branded and you have your own Service Provider XDNOC: https://<yourExchangeDefenderSPId>.xdnoc.com [![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2019/04/p3.jpg)](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2019/04/p3.jpg) It's yours, it's yours for free, and we're just getting started. For the next week or two, the site will host ExchangeDefender content only as we add in the mechanism for RSS subscriptions, linking, SMS/txt alerts, and email notifications. > [![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2019/04/p2-1024x809.jpg)](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2019/04/p2.jpg) But this is just the beginning. As an ExchangeDefender subscriber you will have access to this site to tweak it as necessary and to add your own **NOC** alerts. That's right, we're not just building this for ourselves, we see it as a role of central accountability for everyone that relies on our services and all the services you use to deliver a solution. We all want to keep the client happy and informed and this will help out a lot towards that goal. Our expectation is also to have our proprietary monitoring and alert feeds published on **[AnythingDown.com](http://www.anythingdown.com)** going forward so you can see or anticipate the issues that our infrastructure is seeing even before there are tickets or human confirmation of the problems. For many that will be way, way, way too much data but we feel it's better to present it and get more eyes on it than hide it and hope it's handled through automation or our staff activity. *In closing, I hope this helps*. I know outages and service interruptions or performance issues or networking issues all suck, nobody wants them. They come with the territory and everyone knows it - so it's not about technology malfunctions, it's about your communication about the IT work that is done to make it as flawless as possible. We thank you for your business and for your continued support of ExchangeDefender that makes stuff like this possible. [ Previous post Network Upgrades at ExchangeDefender April 5, 2019 ](https://www-preview.exchangedefender.com/blog/2019/04/network-upgrades-at-exchangedefender) [ Next post ExchangeDefender's AnythingDown.com - See How It Works! April 26, 2019 ](https://www-preview.exchangedefender.com/blog/2019/04/exchangedefenders-anythingdown-com-see-how-it-works) Related Posts ------------- [ 1 May ](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live)### [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [Read more: ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2026/04/xd10.png) 2 Apr ](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10)### [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) [Read more: Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/12/christmas-1.jpg) 25 Dec ](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas)### [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [Read more: Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) Search the blog Search Recent Posts ------------ - [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) - [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) - [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) - [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) - [Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) Categories ---------- - [Archiving](https://www-preview.exchangedefender.com/blog?category=archiving) (21) - [Business Continuity](https://www-preview.exchangedefender.com/blog?category=business-continuity) (13) - [Compliance](https://www-preview.exchangedefender.com/blog?category=compliance) (8) - [ExchangeDefender](https://www-preview.exchangedefender.com/blog?category=exchangedefender) (349) - [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) (590) - [Hosted Services](https://www-preview.exchangedefender.com/blog?category=hosted-services) (86) - [Industry News](https://www-preview.exchangedefender.com/blog?category=industrynews) (29) - [Marketing](https://www-preview.exchangedefender.com/blog?category=marketing) (18) - [Phishing](https://www-preview.exchangedefender.com/blog?category=phishing) (5) - [PRO TIPS](https://www-preview.exchangedefender.com/blog?category=pro-tips) (44) - [Product Features](https://www-preview.exchangedefender.com/blog?category=product-features) (54) - [Security](https://www-preview.exchangedefender.com/blog?category=security) (65) - [Shockey Monkey](https://www-preview.exchangedefender.com/blog?category=shockey-monkey) (22) - [Spamfilter](https://www-preview.exchangedefender.com/blog?category=spamfilter) (5) - [Support](https://www-preview.exchangedefender.com/blog?category=support) (45) - [Webinars](https://www-preview.exchangedefender.com/blog?category=webinars) (44) Solutions --------- - [Stop Spam & Malware](/email-security) - [Hands-Free Email Backup](/livearchive-backup) - [Instant Email Recovery](/inbox) - [Send Private Emails](/corporate-email-encryption) - [Train Against Email Threats](/spearphishing) - [Share Files Safely](/web-file-server) Company ------- - [About ExchangeDefender](/about-us) - [Compliance & Legal](/our-compliance) - [Become a Partner](/partners) - [Support Portal Login](https://support.exchangedefender.com/) - [Microsoft 365 Email Management](/managed-email-operations) - [AI Advisory Service](/management-ai) ![ExchangeDefender](/assets/images/dark-xd-logo.png)USA: +1 (407) 465-6800 United Kingdom: 0800 8620149 Australia: +61 0390010641 Fax: +1 (954) 839-8737 [ ](https://www.facebook.com/ExchangeDefender) [ ](https://www.twitter.com/XD_Defender) [ ](https://www.linkedin.com/company/exchangdefender) [ ](/blog) © 2026 Own Web Now Corp - All rights reserved </> with ❤️ in Orlando [SLA](/sla) [TOS](/tos) [PRIVACY](/privacy-end-users) [AUP](/aup) We're Here to Help 👋 -------------------- Tired of AI 🤖 and hold music? 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