Announcing New Network Operations Center (NOC) Look | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. 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The idea behind the redesign was to give end users and our non-IT partners a way to get an [assessment of the network at a glance](http://www.exchangedefender.com/noc.php), a [deep dive into technical issues](http://www.exchangedefender.com/noc/), and to provide recent and historical service issues so that IT personnel in charge of our services can match up service problems with times that we had an issue or maintenance window. ### **Is there a problem?** This is generally the first question that a user will ask when they contact our partners for a service issue. And unless you [follow us on Twitter @xdnoc](http://www.twitter.com/xdnoc), you probably need to check our NOC page. Here is the new look: [![image2](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2018/07/image2_thumb.png)](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2018/07/image2.png) Our users will be able to look at the [NOC page](http://www.exchangedefender.com/noc.php) and immediately see the issue and take the next step. ### **What is the problem?** By the time there is an issue or the maintenance window is concluded, service notices are closed and aren’t visible to partners anymore. We had a lot of reasons for this but needless to say that it’s been one of the top complaints from our partners for years and it took us a while to figure out how to do this discretely and in a way that would be beneficial for everyone. Since support folks tend to either follow us on [twitter (@xdnoc)](http://www.twitter.com/xdnoc) or are living in our portal at [support.ownwebnow.com](https://support.ownwebnow.com), we wanted to put it in a location that would make it most actionable. You will notice quite a few changes to our support portal: [![image (1)](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2018/07/image-1_thumb.png)](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2018/07/image-1.png) Now this screen will continue to change – but the idea is the same – if you resell or manage our products, I want you to know immediately upon logging in what the issue was and how it was resolved. You can then match up the timeline and work from there but you will get all the information in one, secure, compliant and process driven environment. The point is – if you’re a lurker or just wondering, I want you to see if there is an issue at all. If you work with us, I want to arm you with all the information you can ever need and I want a support tech on my side to be available to you immediately to advise what to do. Afterwards, you can read about the details on the NOC blog at [www.exchangedefender.com/noc](http://www.exchangedefender.com/noc) where we write up longer technical articles that nobody will ever read, but our partners find them extremely valuable because they aren’t written in technical jargon – they are meant to explain to your clients what happened, what we did, and what we’ll do next to make sure that issue doesn’t repeat. [ Previous post ExchangeDefender IoT Email Relay Service July 2, 2018 ](https://www-preview.exchangedefender.com/blog/2018/07/exchangedefender-iot-email-relay-service) [ Next post ExchangeDefender 9 Going Live! July 28th July 12, 2018 ](https://www-preview.exchangedefender.com/blog/2018/07/exchangedefender-9-going-live-july-28th) Related Posts ------------- [ 1 May ](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live)### [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [Read more: ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/12/christmas-1.jpg) 25 Dec ](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas)### [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [Read more: Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/11/Website-Screenshots-2025-4.jpg) 4 Nov ](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business)### [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) [Read more: Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) Search the blog Search Recent Posts ------------ - [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) - [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) - [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) - [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) - [Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) Categories ---------- - [Archiving](https://www-preview.exchangedefender.com/blog?category=archiving) (21) - [Business Continuity](https://www-preview.exchangedefender.com/blog?category=business-continuity) (13) - [Compliance](https://www-preview.exchangedefender.com/blog?category=compliance) (8) - [ExchangeDefender](https://www-preview.exchangedefender.com/blog?category=exchangedefender) (349) - [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) (590) - [Hosted Services](https://www-preview.exchangedefender.com/blog?category=hosted-services) (86) - [Industry News](https://www-preview.exchangedefender.com/blog?category=industrynews) (29) - [Marketing](https://www-preview.exchangedefender.com/blog?category=marketing) (18) - [Phishing](https://www-preview.exchangedefender.com/blog?category=phishing) (5) - [PRO TIPS](https://www-preview.exchangedefender.com/blog?category=pro-tips) (44) - [Product Features](https://www-preview.exchangedefender.com/blog?category=product-features) (54) - [Security](https://www-preview.exchangedefender.com/blog?category=security) (65) - [Shockey Monkey](https://www-preview.exchangedefender.com/blog?category=shockey-monkey) (22) - [Spamfilter](https://www-preview.exchangedefender.com/blog?category=spamfilter) (5) - [Support](https://www-preview.exchangedefender.com/blog?category=support) (45) - [Webinars](https://www-preview.exchangedefender.com/blog?category=webinars) (44) Solutions --------- - [Stop Spam & Malware](/email-security) - [Hands-Free Email Backup](/livearchive-backup) - [Instant Email Recovery](/inbox) - [Send Private Emails](/corporate-email-encryption) - [Train Against Email Threats](/spearphishing) - [Share Files Safely](/web-file-server) Company ------- - [About ExchangeDefender](/about-us) - [Compliance & Legal](/our-compliance) - [Become a Partner](/partners) - [Support Portal Login](https://support.exchangedefender.com/) - [Microsoft 365 Email Management](/managed-email-operations) - [AI Advisory Service](/management-ai) ![ExchangeDefender](/assets/images/dark-xd-logo.png)USA: +1 (407) 465-6800 United Kingdom: 0800 8620149 Australia: +61 0390010641 Fax: +1 (954) 839-8737 [ ](https://www.facebook.com/ExchangeDefender) [ ](https://www.twitter.com/XD_Defender) [ ](https://www.linkedin.com/company/exchangdefender) [ ](/blog) © 2026 Own Web Now Corp - All rights reserved </> with ❤️ in Orlando [SLA](/sla) [TOS](/tos) [PRIVACY](/privacy-end-users) [AUP](/aup) We're Here to Help 👋 -------------------- Tired of AI 🤖 and hold music? 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