ExchangeDefender Support Evolved | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. [Sign Up](/sign-up) [Live Demo](/demo) [Email Security Stops spam, malware & phishing in real time. ](/email-security) [Encryption Secure your emails, attachments & sensitive data. ](/corporate-email-encryption) [Web File Sharing Easy, safe cloud file sharing with access control. ](/web-file-server) [Live Archive Locked-in email backup & continuity during outages. ](/livearchive-backup) [Emergency Inbox Keep email flowing without interruption if your provider fails. ](/inbox) [Spearphish Train your team with phishing simulations & risk tracking. ](/spearphishing) Managed Email ### Enterprise-Grade Managed Email Reliable, secure, and fully managed email operations for modern organizations. ![ExchangeDefender](/assets/images/managed_email_menu.png) [Microsoft365/Google Email Management Expert management and security for Microsoft 365 and Google Workspace email. ](/managed-email-operations) [AI Advisory Secure, practical AI consulting & implementation for SMBs. ](/management-ai) Company ### ExchangeDefender: 29+ Years of Trust We are a cybersecurity company focused on business email protection, with 29+ years of experience keeping organizations secure, connected, and resilient. ![ExchangeDefender](/assets/images/careers_1.png) [ About Us Learn our purpose, values, and the mission behind every decision. ](/about-us) [ Blog News, product updates and email security insights. ](/blog) [ Capabilities Discover the tech and expertise that keep your email secure around the clock ](/capabilities) [ Careers Be part of a team using modern tech to solve real threats and ship great work. ](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human Open menu Menu ---- Email Security [Email Security](/email-security) [Encryption](/corporate-email-encryption) [Web File Sharing](/web-file-server) [Live Archive](/livearchive-backup) [Inbox](/inbox) [Spearphish](/spearphishing) Managed Email [Microsoft365/Google Email Management](/managed-email-operations) [AI Advisory](/management-ai) Company [About Us](/about-us) [Blog](/blog) [Capabilities](/capabilities) [Careers](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human June 7, 2018 · [Shockey Monkey](https://www-preview.exchangedefender.com/blog?category=shockey-monkey) ExchangeDefender Support Evolved ================================ It’s crazy to look at the ExchangeDefender roadmap from last spring and see how well we’ve been able to integrate the vision for a fully supported communications platform for business into our existing security, compliance and encryption product suite. To be honest, this whole process started well over a year ago with our ExchangeDefender Migrations where we learned just how poorly organized and borderline mismanaged most corporate email handling has become. And all the tools that are on top of it – from Outlook to supplement chat platforms – are just making the mess bigger and compliance problem more complicated and expensive. I’ve personally spent countless hours with my staff looking at tons of research, behavioral data, purchase patterns, market leaders (and which features people most demanded from them compared to which features they actually used the most) and that’s where we started building our new platform. And if you’ve attended any of my webinars for the past year or so, you’ve heard me repeatedly call on partners, MSPs, VARs, etc to focus on the messaging, compliance and security because that is where the money has been and will continue to be – and it won’t be something you’ll ever earn with a low end network admin hire (not to mention that we’re better and far more affordable than another body). [![NewUI](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2018/06/NewUI_thumb.jpg)](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2018/06/NewUI.jpg) I am beyond thankful for all the feedback, input and suggestions (keep them coming, as brutally honest and direct as possible – no, we don’t expect you to be cheerful if/when we cause you support problems) that are pouring in as we start to expand this product. In terms of vision of what we’re building here: > A platform for secure, compliant and organized information management, sharing and collaboration. If that sounds like a Dilbert cartoon too heavy on jargon, what I mean is that we’re launching a series of web sites, mobile apps, web applications and automation scripts that any organization out there can plug in their email into and start assigning, prioritizing, discovering and working on issues together. We’re not just talking about b2b or b2c email either, anything that generates an email notification or a social alert or an order receipt or booking confirmation or a tweet or a Facebook update – anything that impacts your business – will be more secure, better organized and have a clear chain of custody, deadline, track record and more. This is not a one-off upgrade that we’re thankful to be done with, this is just a piece of the overall puzzle we have for our partners to help organizations get better organized. So please, stay in the loop, and most of all **understand the game plan**: we aren’t building this to amuse ourselves – what you see here will be your product in another month or two and you will be able to sell, implement, customize and manage. And that kind of work pays a lot better than hard drive swapping, OS reinstall and malware license renewals. We hope you like it. And we hope that if you don’t like it, you tell us what you need. Either way, we won’t do this without you. #team -Vlad [ Previous post We need your support feedback June 5, 2018 ](https://www-preview.exchangedefender.com/blog/2018/06/we-need-your-support-feedback) [ Next post Redesigning Our Outbound XD Network June 12, 2018 ](https://www-preview.exchangedefender.com/blog/2018/06/redesigning-our-outbound-xd-network) Related Posts ------------- [ 5 Oct ](https://www-preview.exchangedefender.com/blog/2021/10/exchangedefender-support)### [ExchangeDefender Support](https://www-preview.exchangedefender.com/blog/2021/10/exchangedefender-support) [Read more: ExchangeDefender Support](https://www-preview.exchangedefender.com/blog/2021/10/exchangedefender-support) [ 27 Oct ](https://www-preview.exchangedefender.com/blog/2020/10/exchangedefender-whitelist-vs-dea-disposable-email-addresses)### [ExchangeDefender Whitelist vs. DEA (Disposable Email Addresses)](https://www-preview.exchangedefender.com/blog/2020/10/exchangedefender-whitelist-vs-dea-disposable-email-addresses) [Read more: ExchangeDefender Whitelist vs. DEA (Disposable Email Addresses)](https://www-preview.exchangedefender.com/blog/2020/10/exchangedefender-whitelist-vs-dea-disposable-email-addresses) [ 21 Feb ](https://www-preview.exchangedefender.com/blog/2020/02/new-service-manager-for-exchange-2016-explained)### [New Service Manager for Exchange 2016 - Explained!](https://www-preview.exchangedefender.com/blog/2020/02/new-service-manager-for-exchange-2016-explained) [Read more: New Service Manager for Exchange 2016 - Explained!](https://www-preview.exchangedefender.com/blog/2020/02/new-service-manager-for-exchange-2016-explained) Search the blog Search Recent Posts ------------ - [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) - [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) - [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) - [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) - [Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) Categories ---------- - [Archiving](https://www-preview.exchangedefender.com/blog?category=archiving) (21) - [Business Continuity](https://www-preview.exchangedefender.com/blog?category=business-continuity) (13) - [Compliance](https://www-preview.exchangedefender.com/blog?category=compliance) (8) - [ExchangeDefender](https://www-preview.exchangedefender.com/blog?category=exchangedefender) (349) - [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) (590) - [Hosted Services](https://www-preview.exchangedefender.com/blog?category=hosted-services) (86) - [Industry News](https://www-preview.exchangedefender.com/blog?category=industrynews) (29) - [Marketing](https://www-preview.exchangedefender.com/blog?category=marketing) (18) - [Phishing](https://www-preview.exchangedefender.com/blog?category=phishing) (5) - [PRO TIPS](https://www-preview.exchangedefender.com/blog?category=pro-tips) (44) - [Product Features](https://www-preview.exchangedefender.com/blog?category=product-features) (54) - [Security](https://www-preview.exchangedefender.com/blog?category=security) (65) - [Shockey Monkey](https://www-preview.exchangedefender.com/blog?category=shockey-monkey) (22) - [Spamfilter](https://www-preview.exchangedefender.com/blog?category=spamfilter) (5) - [Support](https://www-preview.exchangedefender.com/blog?category=support) (45) - [Webinars](https://www-preview.exchangedefender.com/blog?category=webinars) (44) Solutions --------- - [Stop Spam & Malware](/email-security) - [Hands-Free Email Backup](/livearchive-backup) - [Instant Email Recovery](/inbox) - [Send Private Emails](/corporate-email-encryption) - [Train Against Email Threats](/spearphishing) - [Share Files Safely](/web-file-server) Company ------- - [About ExchangeDefender](/about-us) - [Compliance & Legal](/our-compliance) - [Become a Partner](/partners) - [Support Portal Login](https://support.exchangedefender.com/) - [Microsoft 365 Email Management](/managed-email-operations) - [AI Advisory Service](/management-ai) ![ExchangeDefender](/assets/images/dark-xd-logo.png)USA: +1 (407) 465-6800 United Kingdom: 0800 8620149 Australia: +61 0390010641 Fax: +1 (954) 839-8737 [ ](https://www.facebook.com/ExchangeDefender) [ ](https://www.twitter.com/XD_Defender) [ ](https://www.linkedin.com/company/exchangdefender) [ ](/blog) © 2026 Own Web Now Corp - All rights reserved </> with ❤️ in Orlando [SLA](/sla) [TOS](/tos) [PRIVACY](/privacy-end-users) [AUP](/aup) We're Here to Help 👋 -------------------- Tired of AI 🤖 and hold music? 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