Understanding ExchangeDefender Migration and Support Services | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. [Sign Up](/sign-up) [Live Demo](/demo) [Email Security Stops spam, malware & phishing in real time. ](/email-security) [Encryption Secure your emails, attachments & sensitive data. ](/corporate-email-encryption) [Web File Sharing Easy, safe cloud file sharing with access control. ](/web-file-server) [Live Archive Locked-in email backup & continuity during outages. ](/livearchive-backup) [Emergency Inbox Keep email flowing without interruption if your provider fails. ](/inbox) [Spearphish Train your team with phishing simulations & risk tracking. ](/spearphishing) Managed Email ### Enterprise-Grade Managed Email Reliable, secure, and fully managed email operations for modern organizations. ![ExchangeDefender](/assets/images/managed_email_menu.png) [Microsoft365/Google Email Management Expert management and security for Microsoft 365 and Google Workspace email. ](/managed-email-operations) [AI Advisory Secure, practical AI consulting & implementation for SMBs. ](/management-ai) Company ### ExchangeDefender: 29+ Years of Trust We are a cybersecurity company focused on business email protection, with 29+ years of experience keeping organizations secure, connected, and resilient. ![ExchangeDefender](/assets/images/careers_1.png) [ About Us Learn our purpose, values, and the mission behind every decision. ](/about-us) [ Blog News, product updates and email security insights. ](/blog) [ Capabilities Discover the tech and expertise that keep your email secure around the clock ](/capabilities) [ Careers Be part of a team using modern tech to solve real threats and ship great work. ](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human Open menu Menu ---- Email Security [Email Security](/email-security) [Encryption](/corporate-email-encryption) [Web File Sharing](/web-file-server) [Live Archive](/livearchive-backup) [Inbox](/inbox) [Spearphish](/spearphishing) Managed Email [Microsoft365/Google Email Management](/managed-email-operations) [AI Advisory](/management-ai) Company [About Us](/about-us) [Blog](/blog) [Capabilities](/capabilities) [Careers](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human September 16, 2013 · [PRO TIPS](https://www-preview.exchangedefender.com/blog?category=pro-tips) Understanding ExchangeDefender Migration and Support Services ============================================================= Recently, ExchangeDefender announced its [new Migration and Support for Service Providers](http://www.exchangedefender.com/blog/2013/09/selling-your-clients-the-dream-the-cloud/) offering. The very thought of migrating a company’s business messaging solution to another platform (i.e. a different vendor or to the cloud) can send a client over the edge—if not properly informed about process and set at ease by you, the partner. After deciding that your client’s business messaging solution isn’t up to par, it’s your duty as their technology expert to seek out a well established alternative that offers all the features that are required for a secured and compliant messaging solution—namely, ExchangeDefender! But what happens after you found ExchangeDefender and you need to migrate their existing email platform over to ExchangeDefender’s Hosted Exchange 2013 platform? That is where our new Migration and Support Services comes in! ### What’s Included in the Migration and Support Service? By developing the Migrations and Support solutions, we have essentially removed yet another large thorn from our partners’ side. Now you can offer your potential (and existing) client base a hosted exchange solution powered by ExchangeDefender with migration support as well. ExchangeDefender staff will plan and execute the migration of your client’s data and configuration on behalf of your company. This includes: > Pre-migration consulting & assessment; > > Configuration check, migration scope; > > Schedule migration; > > Provisioning new mailboxes; > > Adding existing forwarders, aliases, and distribution groups; > > Provide migration collateral to end users; > > Execute migration; > > Provide migration support for 1 week; > > Full transparency on everything we do In essence, all you need to do from a partner standpoint is let your clients know that ***your*** Migration and Support Team will be in contact with them to start the migration process as soon as they are ready to cut over services. ExchangeDefender will take it from there! ### Interacting with Your Clients As previously mentioned, ExchangeDefender will take the lead on the migration process as a representative and extension of your company. Your clients will never know the difference. After you submit a request for migration to us, we get the ball rolling for contacting your client directly and starting the migration process. Pre-assignments will be performed and configurations checked. Our Migration and Support Team will then schedule the migration process with your client and provide them with a list of items that will be performed. The goal is to make your clients feel at ease with the entire process and ensure a safe and expedient transfer of all records, emails, contacts, calendar, etc. Again, everything we do will be transparent! ### Tell Me More About The Support Service. With the Migration and Support service, our ExchangeDefender staff will provide ongoing technical and customer service support to your clients on behalf of your company. Operating 24/7/365 and under your brand, our staff will answer any technical or customer service calls dealing with email issues or questions pertaining to their email. If we receive a call that is not related to email, we will log the call into your existing PSA/CRM infrastructure. Don’t have an existing PSA/CRM platform? Check out [Shockey Monkey](http://shockeymonkey.com)—it’s *FREE* as well! [ Previous post How do you know when to kill your migration plan? September 13, 2013 ](https://www-preview.exchangedefender.com/blog/2013/09/how-do-you-know-when-to-kill-your-migration-plan) [ Next post How to make a Load of Cash from a Free Service September 25, 2013 ](https://www-preview.exchangedefender.com/blog/2013/09/how-to-make-a-load-of-cash-from-a-free-service) Related Posts ------------- [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/10/top-5-IT-solutions.jpg) 28 Oct ](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them)### [Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) [Read more: Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/09/Website-Active-Image-11.jpg) 11 Sep ](https://www-preview.exchangedefender.com/blog/2025/09/what-happens-after-a-cyber-attack-the-real-cost-for-small-businesses)### [What Happens After a Cyber-Attack? The Real Cost for Small Businesses](https://www-preview.exchangedefender.com/blog/2025/09/what-happens-after-a-cyber-attack-the-real-cost-for-small-businesses) [Read more: What Happens After a Cyber-Attack? The Real Cost for Small Businesses](https://www-preview.exchangedefender.com/blog/2025/09/what-happens-after-a-cyber-attack-the-real-cost-for-small-businesses) [ 11 Apr ](https://www-preview.exchangedefender.com/blog/2025/04/how-to-report-phishing-emails-in-outlook-a-step-by-step-guide)### [How to Report Phishing Emails in Outlook: A Step-by-Step Guide](https://www-preview.exchangedefender.com/blog/2025/04/how-to-report-phishing-emails-in-outlook-a-step-by-step-guide) [Read more: How to Report Phishing Emails in Outlook: A Step-by-Step Guide](https://www-preview.exchangedefender.com/blog/2025/04/how-to-report-phishing-emails-in-outlook-a-step-by-step-guide) Search the blog Search Recent Posts ------------ - [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) - [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) - [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) - [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) - [Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) Categories ---------- - [Archiving](https://www-preview.exchangedefender.com/blog?category=archiving) (21) - [Business Continuity](https://www-preview.exchangedefender.com/blog?category=business-continuity) (13) - [Compliance](https://www-preview.exchangedefender.com/blog?category=compliance) (8) - [ExchangeDefender](https://www-preview.exchangedefender.com/blog?category=exchangedefender) (349) - [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) (590) - [Hosted Services](https://www-preview.exchangedefender.com/blog?category=hosted-services) (86) - [Industry News](https://www-preview.exchangedefender.com/blog?category=industrynews) (29) - [Marketing](https://www-preview.exchangedefender.com/blog?category=marketing) (18) - [Phishing](https://www-preview.exchangedefender.com/blog?category=phishing) (5) - [PRO TIPS](https://www-preview.exchangedefender.com/blog?category=pro-tips) (44) - [Product Features](https://www-preview.exchangedefender.com/blog?category=product-features) (54) - [Security](https://www-preview.exchangedefender.com/blog?category=security) (65) - [Shockey Monkey](https://www-preview.exchangedefender.com/blog?category=shockey-monkey) (22) - [Spamfilter](https://www-preview.exchangedefender.com/blog?category=spamfilter) (5) - [Support](https://www-preview.exchangedefender.com/blog?category=support) (45) - [Webinars](https://www-preview.exchangedefender.com/blog?category=webinars) (44) Solutions --------- - [Stop Spam & Malware](/email-security) - [Hands-Free Email Backup](/livearchive-backup) - [Instant Email Recovery](/inbox) - [Send Private Emails](/corporate-email-encryption) - [Train Against Email Threats](/spearphishing) - [Share Files Safely](/web-file-server) Company ------- - [About ExchangeDefender](/about-us) - [Compliance & Legal](/our-compliance) - [Become a Partner](/partners) - [Support Portal Login](https://support.exchangedefender.com/) - [Microsoft 365 Email Management](/managed-email-operations) - [AI Advisory Service](/management-ai) ![ExchangeDefender](/assets/images/dark-xd-logo.png)USA: +1 (407) 465-6800 United Kingdom: 0800 8620149 Australia: +61 0390010641 Fax: +1 (954) 839-8737 [ ](https://www.facebook.com/ExchangeDefender) [ ](https://www.twitter.com/XD_Defender) [ ](https://www.linkedin.com/company/exchangdefender) [ ](/blog) © 2026 Own Web Now Corp - All rights reserved </> with ❤️ in Orlando [SLA](/sla) [TOS](/tos) [PRIVACY](/privacy-end-users) [AUP](/aup) We're Here to Help 👋 -------------------- Tired of AI 🤖 and hold music? Request a call or text (sms/telco charges may apply) and someone with a brain and a pulse will get in touch with you promptly. Close modal Website Name Email Address Company Phone Preferred Contact Method Text me Call me Call Date Call Time Time Zone Eastern Central Mountain Pacific London Paris Madrid Berlin Tokyo Dubai Sydney Request Human Contact Submitting... Close Start Your Free Year -------------------- Enter your details and we will set up your free year of email protection. Close modal Website Full Name Email Continue Submitting... Close Try ExchangeDefender for Free 💰 ------------------------------- We look forward to helping you secure your email. We offer a free 30-day no-risk trial, just fill out the form below and one of our onboarding techs will get you started. If you'd just like to take a look at the demo, click here for a [live demo site](/demo). Close modal Website Name Email Address Company Phone Preferred Contact Method Text me Call me Call Date Call Time Time Zone Eastern Central Mountain Pacific London Paris Madrid Berlin Tokyo Dubai Sydney 💰 Get your free month Submitting... 🏃 Explore a Live Demo Submitting... Close Train Your Team Before the Hackers Do 👋 --------------------------------------- ExchangeDefender Spearphish is our new phishing simulation and training tool, designed to help your team spot scams before they click. Want to be first in line? Request early access or get a personal demo — just drop your name and email below. Close modal Website Name Email Address Company Phone Preferred Contact Method Text me Call me Call Date Call Time Time Zone Eastern Central Mountain Pacific London Paris Madrid Berlin Tokyo Dubai Sydney Request Early Access Submitting... Close