Are You Really The Boss? | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. [Sign Up](/sign-up) [Live Demo](/demo) [Email Security Stops spam, malware & phishing in real time. ](/email-security) [Encryption Secure your emails, attachments & sensitive data. ](/corporate-email-encryption) [Web File Sharing Easy, safe cloud file sharing with access control. ](/web-file-server) [Live Archive Locked-in email backup & continuity during outages. ](/livearchive-backup) [Emergency Inbox Keep email flowing without interruption if your provider fails. ](/inbox) [Spearphish Train your team with phishing simulations & risk tracking. ](/spearphishing) Managed Email ### Enterprise-Grade Managed Email Reliable, secure, and fully managed email operations for modern organizations. ![ExchangeDefender](/assets/images/managed_email_menu.png) [Microsoft365/Google Email Management Expert management and security for Microsoft 365 and Google Workspace email. ](/managed-email-operations) [AI Advisory Secure, practical AI consulting & implementation for SMBs. ](/management-ai) Company ### ExchangeDefender: 29+ Years of Trust We are a cybersecurity company focused on business email protection, with 29+ years of experience keeping organizations secure, connected, and resilient. ![ExchangeDefender](/assets/images/careers_1.png) [ About Us Learn our purpose, values, and the mission behind every decision. ](/about-us) [ Blog News, product updates and email security insights. ](/blog) [ Capabilities Discover the tech and expertise that keep your email secure around the clock ](/capabilities) [ Careers Be part of a team using modern tech to solve real threats and ship great work. ](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human Open menu Menu ---- Email Security [Email Security](/email-security) [Encryption](/corporate-email-encryption) [Web File Sharing](/web-file-server) [Live Archive](/livearchive-backup) [Inbox](/inbox) [Spearphish](/spearphishing) Managed Email [Microsoft365/Google Email Management](/managed-email-operations) [AI Advisory](/management-ai) Company [About Us](/about-us) [Blog](/blog) [Capabilities](/capabilities) [Careers](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human May 28, 2013 · [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) Are You Really The Boss? ======================== [![512fb3c9afa96f414600001a](http://www.exchangedefender.com/blog/media/Are_7D90/512fb3c9afa96f414600001a_thumb.jpg)](http://www.exchangedefender.com/blog/media/Are_7D90/512fb3c9afa96f414600001a.jpg)IT business owners have many reasons for starting their own companies. Some were formerly employed in the field, others bought franchises, and some just love technology. Whatever the reason, most had a yearning to be their own boss. This, in theory, has afforded them to make their own hours, manage staff, and be the overall decision maker for their business. All of this sounds great but, as much as we would like to believe that the business owner is the boss, the reality is that they just might not be. Now I know what you are thinking; the “wife” is the boss! Though this may also be partially true, the real boss is the customer. Here are the reasons why: > **Hiring and Firing** – The customer hires you, and just like you can fire a customer or employee, the customer can fire you. > > **Paycheck** – You and your employee’s paycheck’s come from the customer. > > **Products** – Customers generally dictate the types of products you carry whether you are vertical specific or horizontal. > > **Managing Staff** – Often times the customer is your eyes and ears in the field. Based on complaints or praise from them, helps to determine your employee’s status in the company. > > **Hours** – I don’t think any IT professional would argue that the customer dictates your hours. For those of you who have been up at 2:30 in the morning working on a server down issue or some kind of issue or outage can attest to that. So maybe the customers are at least the co-bosses. Without them you have no business! Treat them like a boss in your business. Seek input just like you would a business partner and watch your customer relationships build. By treating your customers like a boss you will earn respect and definitely earn loyalty. Frank Gurnee VP, Channel Services, ExchangeDefender (877) 546-0316 x4777 [ Previous post ExchangeDefender Service Provider Portal May 21, 2013 ](https://www-preview.exchangedefender.com/blog/2013/05/exchangedefender-service-provider-portal) [ Next post Hosted Exchange 2013 May 29, 2013 ](https://www-preview.exchangedefender.com/blog/2013/05/hosted-exchange-2013) Related Posts ------------- [ 1 May ](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live)### [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [Read more: ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/12/christmas-1.jpg) 25 Dec ](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas)### [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [Read more: Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/11/Website-Screenshots-2025-4.jpg) 4 Nov ](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business)### [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) [Read more: Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) Search the blog Search Recent Posts ------------ - 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