Spring Forward: Shockey Monkey | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. [Sign Up](/sign-up) [Live Demo](/demo) [Email Security Stops spam, malware & phishing in real time. ](/email-security) [Encryption Secure your emails, attachments & sensitive data. ](/corporate-email-encryption) [Web File Sharing Easy, safe cloud file sharing with access control. ](/web-file-server) [Live Archive Locked-in email backup & continuity during outages. ](/livearchive-backup) [Emergency Inbox Keep email flowing without interruption if your provider fails. ](/inbox) [Spearphish Train your team with phishing simulations & risk tracking. ](/spearphishing) Managed Email ### Enterprise-Grade Managed Email Reliable, secure, and fully managed email operations for modern organizations. ![ExchangeDefender](/assets/images/managed_email_menu.png) [Microsoft365/Google Email Management Expert management and security for Microsoft 365 and Google Workspace email. ](/managed-email-operations) [AI Advisory Secure, practical AI consulting & implementation for SMBs. ](/management-ai) Company ### ExchangeDefender: 29+ Years of Trust We are a cybersecurity company focused on business email protection, with 29+ years of experience keeping organizations secure, connected, and resilient. ![ExchangeDefender](/assets/images/careers_1.png) [ About Us Learn our purpose, values, and the mission behind every decision. ](/about-us) [ Blog News, product updates and email security insights. ](/blog) [ Capabilities Discover the tech and expertise that keep your email secure around the clock ](/capabilities) [ Careers Be part of a team using modern tech to solve real threats and ship great work. ](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human Open menu Menu ---- Email Security [Email Security](/email-security) [Encryption](/corporate-email-encryption) [Web File Sharing](/web-file-server) [Live Archive](/livearchive-backup) [Inbox](/inbox) [Spearphish](/spearphishing) Managed Email [Microsoft365/Google Email Management](/managed-email-operations) [AI Advisory](/management-ai) Company [About Us](/about-us) [Blog](/blog) [Capabilities](/capabilities) [Careers](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human March 8, 2013 · [Shockey Monkey](https://www-preview.exchangedefender.com/blog?category=shockey-monkey) Spring Forward: Shockey Monkey ============================== Yesterday we held our huge ExchangeDefender Spring webinar – thank you for the record attendance. If you missed it don’t worry, the recording is [available here](http://www.exchangedefender.com/media/xdsm13.wmv) and all our webinars are available at the [ExchangeDefender Social](http://www.exchangedefender.com/social.php) site. But let’s talk about one of the highlights from our presentation yesterday.. [Shockey Monkey](http://www.shockeymonkey.com). We have spent an insane amount of time improving the product and have completely rewritten certain sections that have the “web app” behave like an actual desktop application. First of all, we have a lot of new eye candy and new themes that elegantly blend in all the elements of the UI. [![theme](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/theme_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/theme.png) As far as the UI goes, things are several times faster than they were before. Additionally, we have some really cool transitions in place when you go from one module to another that give the browser a chance to catch up and render the page before displaying elements. As stuff gets loaded it fades into view and removes the old-school jumbled look. [![loading](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/loading_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/loading.png) We have redesigned the dashboard to focus on what is important. Your announcements on the left and your agenda, schedule, tickets and tasks on the right. Instead of crowding the dashboard and making you dizzy with charts, you start with what is important and everything is just a click away. All the elements can be quickly touched, modified and updated – allowing you to slice through your daily agenda without having to go back and forth just to get started with your day. [![dashboard](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/dashboard_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/dashboard.png) Speaking of your day.. we have a beautiful and powerful new calendar function that is in my humble opinion better than anything else out there – spanking even Outlook. My whole team is right there, all the appointments are dynamic and everything integrates with Exchange on the backend so all our iPhones, iPads, Outlook and even Android are completely in sync no matter where we are. [![dispatch](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/dispatch_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/dispatch.png) The dispatch center has taken a massive step forward while remaining simple and easy to use. Just assign the ticket to someone and then drop it on their calendar. Done. [![schedule](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/schedule_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/schedule.png) Speaking of support, we are helping you organize that better. As we get more and more different businesses powering their operations with Shockey Monkey, the need to keep multiple service boards is there. As an IT company we used to only handle support tickets but then as other departments joined in the fun we started breaking out product boards, service boards, project boards.. even an internal service board just for staff to deal with me. [![serviceboard](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/serviceboard_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/serviceboard.png) We have had a lot of customization requests to the look and feel of the service board ticket listing. Ton of it. But most of it is difficult to categorize and keep the level of simplicity in our setup… so everything you wish is being added and we are putting some more quirky features under the Experimental / Custom Features section of the setup and you can tweak the portal to your own content without making it complex at all. [![experiment](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/experiment_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/experiment.png) For example, our advanced settings now allow you to highlight tickets that are assigned to you, stop your clients from being able to close tickets (if you keep them open for review or billing purposes) include ticket number in the ticket listing as well as who the ticket is assigned to. [![serviceboard2](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/serviceboard2_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/serviceboard2.png) Speaking of better organization… the key is to keep everything in Shockey Monkey. But what is the point of keeping it all in one place if you can’t find it? Well, Shockey Monkey now centralizes and filters your search results. So if you search for Vlad it will show you all the tickets, services, subscriptions, knowledge base articles – everything – in an easy to categorize and locate way. Not a huge meaningless list of contacts jumbled with companies and services if you know that you’re just looking for a knowledge base article. [![search](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/search_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/search.png) Of course, ExchangeDefender Unicorn is now live and embedded into the product for all our partners. Yes, still free! [![unicorn](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/unicorn_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/unicorn.png) It’s gotten more powerful as well, supporting event templates, alert templates, escalation, workflows and remote desktop access. [![rmm-template](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/rmm-template_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/rmm-template.png) Now while these features are great and tons of you have been asking for them… they are nothing compared to the biggest enhancement we have – a brand new Business/Corporate module. It solves a need that no other solution out there has and it is *uniquely small business*. Our employee portal allows employees and employers to manage goals, expectations, time off, time sheets, education, hardware that is being issued and far more. For example, instead of dealing with employee reviews as an annual chore, you now have a way to create an ongoing automated way to set goals, track accomplishments and make career progress a part of the game. [![v1-career](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/v1-career_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/v1-career.png) You can also track all of employees education, certifications, licenses, titles or degrees. [![v1-experience](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/v1-experience_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/v1-experience.png) Your employees can easily submit for time off and automatically land on the calendar upon approval. [![v1-timeoff](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/v1-timeoff_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/v1-timeoff.png) Likewise, timesheets are automated and accountable – we tie in our checkin punchclock to keep the employees accountable for when they show up and when they leave and assure they report accurate time. Employers also have a way to see who is putting in more than they are expected to and that leads to rewards ![Smile](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/wlEmoticon-smile.png) [![v1-timesheet](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/v1-timesheet_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/v1-timesheet.png) Finally.. The biggest pain that nobody seems to manage well is the people we pay – our vendors. We all do a great job of helping our clients and tracking our interaction with them because that is what we are paid to do. But shouldn’t we be doing an even better job – providing a more prudent process – making sure we get the most out of the $ we pay our vendors? Without tracking, notes and an audit process you just don’t know. Say hello to Shockey Monkey’s vendor section. Track passwords, resources, notes, vendor personnel, web sites, youtube training videos, howto documents, forum threads with fixes and workarounds, links to download sites, training collateral login information. You name it.. then track it. In a centralized environment. [![vendors](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/vendors_thumb.png)](http://www.exchangedefender.com/blog/images/e37648083bc9_AD40/vendors.png) Shockey Monkey is all about small business. From IT to far and beyond IT, the product we have designed and delivered is running our partners businesses and is now branching out to provide reporting, recording and accountability to new industries. If you’d like to partner with us and deploy Shockey Monkey for businesses we would love to talk to you! Sincerely, Vlad Mazek CEO, ExchangeDefender (877) 546-0316 x500 [ Previous post Chasing a Sale… March 6, 2013 ](https://www-preview.exchangedefender.com/blog/2013/03/chasing-a-sale) [ Next post Breaking Business Rules March 11, 2013 ](https://www-preview.exchangedefender.com/blog/2013/03/breaking-business-rules) Related Posts ------------- [ 13 Nov ](https://www-preview.exchangedefender.com/blog/2018/11/webinar-shockey-monkey)### [November New Features Webinar Reminder + SM Update](https://www-preview.exchangedefender.com/blog/2018/11/webinar-shockey-monkey) [Read more: November New Features Webinar Reminder + SM Update](https://www-preview.exchangedefender.com/blog/2018/11/webinar-shockey-monkey) [ 7 Jun ](https://www-preview.exchangedefender.com/blog/2018/06/exchangedefender-support-evolved)### [ExchangeDefender Support Evolved](https://www-preview.exchangedefender.com/blog/2018/06/exchangedefender-support-evolved) [Read more: ExchangeDefender Support Evolved](https://www-preview.exchangedefender.com/blog/2018/06/exchangedefender-support-evolved) [ 20 Dec ](https://www-preview.exchangedefender.com/blog/2017/12/upcoming-service-changes)### [Upcoming Service Changes](https://www-preview.exchangedefender.com/blog/2017/12/upcoming-service-changes) [Read more: Upcoming Service Changes](https://www-preview.exchangedefender.com/blog/2017/12/upcoming-service-changes) Search the blog Search Recent Posts ------------ - [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) - [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) - [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) - [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) - [Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) Categories ---------- - [Archiving](https://www-preview.exchangedefender.com/blog?category=archiving) (21) - [Business Continuity](https://www-preview.exchangedefender.com/blog?category=business-continuity) (13) - [Compliance](https://www-preview.exchangedefender.com/blog?category=compliance) (8) - [ExchangeDefender](https://www-preview.exchangedefender.com/blog?category=exchangedefender) (349) - [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) (590) - [Hosted Services](https://www-preview.exchangedefender.com/blog?category=hosted-services) (86) - [Industry News](https://www-preview.exchangedefender.com/blog?category=industrynews) (29) - [Marketing](https://www-preview.exchangedefender.com/blog?category=marketing) (18) - [Phishing](https://www-preview.exchangedefender.com/blog?category=phishing) (5) - [PRO TIPS](https://www-preview.exchangedefender.com/blog?category=pro-tips) (44) - [Product Features](https://www-preview.exchangedefender.com/blog?category=product-features) (54) - [Security](https://www-preview.exchangedefender.com/blog?category=security) (65) - [Shockey Monkey](https://www-preview.exchangedefender.com/blog?category=shockey-monkey) (22) - [Spamfilter](https://www-preview.exchangedefender.com/blog?category=spamfilter) (5) - [Support](https://www-preview.exchangedefender.com/blog?category=support) (45) - [Webinars](https://www-preview.exchangedefender.com/blog?category=webinars) (44) Solutions --------- - [Stop Spam & Malware](/email-security) - [Hands-Free Email Backup](/livearchive-backup) - [Instant Email Recovery](/inbox) - [Send Private Emails](/corporate-email-encryption) - [Train Against Email Threats](/spearphishing) - [Share Files Safely](/web-file-server) Company ------- - [About ExchangeDefender](/about-us) - [Compliance & Legal](/our-compliance) - [Become a Partner](/partners) - [Support Portal Login](https://support.exchangedefender.com/) - [Microsoft 365 Email Management](/managed-email-operations) - [AI Advisory Service](/management-ai) ![ExchangeDefender](/assets/images/dark-xd-logo.png)USA: +1 (407) 465-6800 United Kingdom: 0800 8620149 Australia: +61 0390010641 Fax: +1 (954) 839-8737 [ ](https://www.facebook.com/ExchangeDefender) [ ](https://www.twitter.com/XD_Defender) [ ](https://www.linkedin.com/company/exchangdefender) [ ](/blog) © 2026 Own Web Now Corp - All rights reserved </> with ❤️ in Orlando [SLA](/sla) [TOS](/tos) [PRIVACY](/privacy-end-users) [AUP](/aup) We're Here to Help 👋 -------------------- Tired of AI 🤖 and hold music? 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