Why Are You Different From Your Competition? | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. [Sign Up](/sign-up) [Live Demo](/demo) [Email Security Stops spam, malware & phishing in real time. ](/email-security) [Encryption Secure your emails, attachments & sensitive data. ](/corporate-email-encryption) [Web File Sharing Easy, safe cloud file sharing with access control. ](/web-file-server) [Live Archive Locked-in email backup & continuity during outages. ](/livearchive-backup) [Emergency Inbox Keep email flowing without interruption if your provider fails. ](/inbox) [Spearphish Train your team with phishing simulations & risk tracking. ](/spearphishing) Managed Email ### Enterprise-Grade Managed Email Reliable, secure, and fully managed email operations for modern organizations. ![ExchangeDefender](/assets/images/managed_email_menu.png) [Microsoft365/Google Email Management Expert management and security for Microsoft 365 and Google Workspace email. ](/managed-email-operations) [AI Advisory Secure, practical AI consulting & implementation for SMBs. ](/management-ai) Company ### ExchangeDefender: 29+ Years of Trust We are a cybersecurity company focused on business email protection, with 29+ years of experience keeping organizations secure, connected, and resilient. ![ExchangeDefender](/assets/images/careers_1.png) [ About Us Learn our purpose, values, and the mission behind every decision. ](/about-us) [ Blog News, product updates and email security insights. ](/blog) [ Capabilities Discover the tech and expertise that keep your email secure around the clock ](/capabilities) [ Careers Be part of a team using modern tech to solve real threats and ship great work. ](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human Open menu Menu ---- Email Security [Email Security](/email-security) [Encryption](/corporate-email-encryption) [Web File Sharing](/web-file-server) [Live Archive](/livearchive-backup) [Inbox](/inbox) [Spearphish](/spearphishing) Managed Email [Microsoft365/Google Email Management](/managed-email-operations) [AI Advisory](/management-ai) Company [About Us](/about-us) [Blog](/blog) [Capabilities](/capabilities) [Careers](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human November 19, 2012 · [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) Why Are You Different From Your Competition? ============================================ [![clip_image001](http://www.exchangedefender.com/blog/media/Why-Are-You-Different-From-Your-Competit_771E/clip_image001_thumb.jpg)](http://www.exchangedefender.com/blog/media/Why-Are-You-Different-From-Your-Competit_771E/clip_image001.jpg)Two weeks ago at IT Nation 2012, I spent most of my time speaking with current partners and the vast majority of the feedback we got was positive which tells me, I'm doing my job right! Obviously, some partners may disagree and that is fine. As a consumer you do not differentiate support from development or which resource each team has available, as you shouldn't. That brings me to the one point I made to new partners coming from other providers, what can I expect from you, that they won't do? Same answer, support; by that I mean actual support. One specific question was, hey I am currently with X Spam Solution and they are killing me with false positives, I am looking for someone who doesn't. My response was, (I am not a liar hence why I do not work in sales and Vlad begs me to lie to him about bad news, that's just me) look I'd be lying to you if I said no, but I will say this if you have a problem with and you document it to my team, we WILL adjust. This guy was told by his provider "Nope, the rules as they are". That is an offer that always stands if you open a ticket with documentation. Meaning provide me some .msg files illustrating your client's problem, and we WILL make an adjustment. Case in point one of our existing partners had a bad rash of the case above to the point where they received an ultimatum. His team stepped up, got us some good documentation and by the time the show ended he came over to shake my hand for pretty much saving that account for us both. That's why we go that extra mile, if you lose them, we lose them, period. But help me help you, you can not walk into a doctor and say it hurts without telling him where and expect him to fix it. Document and ye shall receive. Carlos Lascano VP Support Services, ExchangeDefender (877) 546-0316 x737 [ Previous post ConnectWise IT Nation November 16, 2012 ](https://www-preview.exchangedefender.com/blog/2012/11/connectwise-it-nation) [ Next post Load Balancer Upgrade: ROCKERDUCK November 20, 2012 ](https://www-preview.exchangedefender.com/blog/2012/11/load-balancer-upgrade-rockerduck) Related Posts ------------- [ 1 May ](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live)### [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [Read more: ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/12/christmas-1.jpg) 25 Dec ](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas)### [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [Read more: Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/11/Website-Screenshots-2025-4.jpg) 4 Nov ](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business)### [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) [Read more: Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) Search the blog Search Recent Posts ------------ - 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