Back By Popular Demand: Three More Common Questions About ExchangeDefender Hosted Exchange, And How To Handle Them | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. [Sign Up](/sign-up) [Live Demo](/demo) [Email Security Stops spam, malware & phishing in real time. ](/email-security) [Encryption Secure your emails, attachments & sensitive data. ](/corporate-email-encryption) [Web File Sharing Easy, safe cloud file sharing with access control. ](/web-file-server) [Live Archive Locked-in email backup & continuity during outages. ](/livearchive-backup) [Emergency Inbox Keep email flowing without interruption if your provider fails. ](/inbox) [Spearphish Train your team with phishing simulations & risk tracking. ](/spearphishing) Managed Email ### Enterprise-Grade Managed Email Reliable, secure, and fully managed email operations for modern organizations. ![ExchangeDefender](/assets/images/managed_email_menu.png) [Microsoft365/Google Email Management Expert management and security for Microsoft 365 and Google Workspace email. ](/managed-email-operations) [AI Advisory Secure, practical AI consulting & implementation for SMBs. ](/management-ai) Company ### ExchangeDefender: 29+ Years of Trust We are a cybersecurity company focused on business email protection, with 29+ years of experience keeping organizations secure, connected, and resilient. ![ExchangeDefender](/assets/images/careers_1.png) [ About Us Learn our purpose, values, and the mission behind every decision. ](/about-us) [ Blog News, product updates and email security insights. ](/blog) [ Capabilities Discover the tech and expertise that keep your email secure around the clock ](/capabilities) [ Careers Be part of a team using modern tech to solve real threats and ship great work. ](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human Open menu Menu ---- Email Security [Email Security](/email-security) [Encryption](/corporate-email-encryption) [Web File Sharing](/web-file-server) [Live Archive](/livearchive-backup) [Inbox](/inbox) [Spearphish](/spearphishing) Managed Email [Microsoft365/Google Email Management](/managed-email-operations) [AI Advisory](/management-ai) Company [About Us](/about-us) [Blog](/blog) [Capabilities](/capabilities) [Careers](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human November 8, 2011 · [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) Back By Popular Demand: Three More Common Questions About ExchangeDefender Hosted Exchange, And How To Handle Them ================================================================================================================== [![Question](http://www.exchangedefender.com/blog/media/Back-By-Popular-Demand-Three-More-Common_8FCD/Question_thumb.jpg)](http://www.exchangedefender.com/blog/media/Back-By-Popular-Demand-Three-More-Common_8FCD/Question.jpg)Last week we presented the four most common questions or objections about ExchangeDefender Hosted Exchange 2010 + SharePoint 2010, and some advice for how to turn those objections into more reasons for the client to say yes. As I said then, we want all of our partners to be successful. Over the years we’ve worked with many thousands of partners, some who have sold a lot of our products and at least as many who haven’t sold many…or any at all. The experience of many years and many partners illuminates important patterns, trends, and some critical lessons about how those who succeed at selling our Hosted Exchange services do so. In other words, we’ve learned a couple of things from our partners about how to sell our own solutions, and we realize that sharing these lessons might help more partners find more success. So it makes sense to share them. [![people](http://www.exchangedefender.com/blog/media/Back-By-Popular-Demand-Three-More-Common_8FCD/people_thumb.jpg)](http://www.exchangedefender.com/blog/media/Back-By-Popular-Demand-Three-More-Common_8FCD/people.jpg)First, the same questions and objections seem to pop up time and again. Second, the way that you address them can mean the difference between closing the deal and losing it. The first installment about objections got a great response, so today we’ll address three more common questions that your prospects are going to come up with as they consider whether or not the solution is right for them. They’re more “How does it actually work?” questions than true objections, but you’ll get them all the time. And the way you answer is still very, very important. So here they are: > **1) Do they read all of my email?** > > No. The reality is that the staff in our data centers where the email is kept, while they are managing the hardware administering the services, does not have access to message content. The data is encrypted when it’s transmitted, it’s encrypted once it arrives in the data center, and as I already mentioned, data center staff never has access to it. > > This question should tell you that your prospect or client is a little bit privacy-conscious, or perhaps very privacy-conscious. It’s a question that should lead you to inquire more deeply as to why they are concerned with privacy. > > **2) Are they backing my email up?** > > Not exactly, or in the traditional sense of “backup.” But Hosted Exchange 2010 + SharePoint 2010 comes with ExchangeDefender built in, including compliance archiving capabilities and Live Archive, which enables you to access a year’s worth of your messages at any time, if anything goes down, so clients always have access to their important messages. > > **3) Is my email going outside the US?** > > No. Further, it's only managed by US citizens in the USA under standard SEC disclosures. To be more accurate, mail is limited to its geography. If the client is in Australia, their email stays in Australia. In the UK, it stays in the UK. All in accordance with the specific regulations in each unique location. > > As with the question about whether anyone else is reading their email, it’s important to step back and find out why this matters to them. Often the answer is a really important business consideration you’ll be very glad to know about. > > There are a few more security-oriented questions we get quite frequently, which we’ll be addressing in another blog written by the technical team. Stay tuned for that, coming up - the guys will be bringing some great talking points to explain to clients how cloud security works to keep email even more stable and secure than clients could on their own servers. **Do you find this information useful?** [![lc](http://www.exchangedefender.com/blog/media/Back-By-Popular-Demand-Three-More-Common_8FCD/lc_thumb.png)](http://www.exchangedefender.com/blog/media/Back-By-Popular-Demand-Three-More-Common_8FCD/lc.png)If you’d like a lot more in-depth discussion about the cloud and how it affects you and your clients, visit Looks Cloudy [http://www.lookscloudy.com](http://www.lookscloudy.com) where I blog daily about the adoption of the cloud in SMB, conduct live webcasts and podcasts with industry leaders and more. Sincerely, Kate Hunt VP Community Development, ExchangeDefender (877) 546-0316 x777 [ Previous post Dual Decryption Core Technology November 7, 2011 ](https://www-preview.exchangedefender.com/blog/2011/11/dual-decryption-core-technology) [ Next post How to WIN During an Outage November 14, 2011 ](https://www-preview.exchangedefender.com/blog/2011/11/how-to-win-during-an-outage) Related Posts ------------- [ 1 May ](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live)### [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [Read more: ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/12/christmas-1.jpg) 25 Dec ](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas)### [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [Read more: Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) [ ![](https://storage.services.exchangedefender.network/exchangedefender-blog/blog/2025/11/Website-Screenshots-2025-4.jpg) 4 Nov ](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business)### [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) [Read more: Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) Search the blog Search Recent Posts ------------ - [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) - [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) - [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) - [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) - [Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) Categories ---------- - [Archiving](https://www-preview.exchangedefender.com/blog?category=archiving) (21) - [Business Continuity](https://www-preview.exchangedefender.com/blog?category=business-continuity) (13) - [Compliance](https://www-preview.exchangedefender.com/blog?category=compliance) (8) - [ExchangeDefender](https://www-preview.exchangedefender.com/blog?category=exchangedefender) (349) - [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) (590) - [Hosted Services](https://www-preview.exchangedefender.com/blog?category=hosted-services) (86) - [Industry News](https://www-preview.exchangedefender.com/blog?category=industrynews) (29) - [Marketing](https://www-preview.exchangedefender.com/blog?category=marketing) (18) - [Phishing](https://www-preview.exchangedefender.com/blog?category=phishing) (5) - [PRO TIPS](https://www-preview.exchangedefender.com/blog?category=pro-tips) (44) - [Product Features](https://www-preview.exchangedefender.com/blog?category=product-features) (54) - [Security](https://www-preview.exchangedefender.com/blog?category=security) (65) - [Shockey Monkey](https://www-preview.exchangedefender.com/blog?category=shockey-monkey) (22) - [Spamfilter](https://www-preview.exchangedefender.com/blog?category=spamfilter) (5) - [Support](https://www-preview.exchangedefender.com/blog?category=support) (45) - [Webinars](https://www-preview.exchangedefender.com/blog?category=webinars) (44) Solutions --------- - [Stop Spam & Malware](/email-security) - [Hands-Free Email Backup](/livearchive-backup) - [Instant Email Recovery](/inbox) - [Send Private Emails](/corporate-email-encryption) - [Train Against Email Threats](/spearphishing) - [Share Files Safely](/web-file-server) Company ------- - [About ExchangeDefender](/about-us) - [Compliance & Legal](/our-compliance) - [Become a Partner](/partners) - [Support Portal Login](https://support.exchangedefender.com/) - [Microsoft 365 Email Management](/managed-email-operations) - [AI Advisory Service](/management-ai) ![ExchangeDefender](/assets/images/dark-xd-logo.png)USA: +1 (407) 465-6800 United Kingdom: 0800 8620149 Australia: +61 0390010641 Fax: +1 (954) 839-8737 [ ](https://www.facebook.com/ExchangeDefender) [ ](https://www.twitter.com/XD_Defender) [ ](https://www.linkedin.com/company/exchangdefender) [ ](/blog) © 2026 Own Web Now Corp - All rights reserved </> with ❤️ in Orlando [SLA](/sla) [TOS](/tos) [PRIVACY](/privacy-end-users) [AUP](/aup) We're Here to Help 👋 -------------------- Tired of AI 🤖 and hold music? Request a call or text (sms/telco charges may apply) and someone with a brain and a pulse will get in touch with you promptly. Close modal Website Name Email Address Company Phone Preferred Contact Method Text me Call me Call Date Call Time Time Zone Eastern Central Mountain Pacific London Paris Madrid Berlin Tokyo Dubai Sydney Request Human Contact Submitting... Close Start Your Free Year -------------------- Enter your details and we will set up your free year of email protection. Close modal Website Full Name Email Continue Submitting... Close Try ExchangeDefender for Free 💰 ------------------------------- We look forward to helping you secure your email. We offer a free 30-day no-risk trial, just fill out the form below and one of our onboarding techs will get you started. If you'd just like to take a look at the demo, click here for a [live demo site](/demo). Close modal Website Name Email Address Company Phone Preferred Contact Method Text me Call me Call Date Call Time Time Zone Eastern Central Mountain Pacific London Paris Madrid Berlin Tokyo Dubai Sydney 💰 Get your free month Submitting... 🏃 Explore a Live Demo Submitting... Close Train Your Team Before the Hackers Do 👋 --------------------------------------- ExchangeDefender Spearphish is our new phishing simulation and training tool, designed to help your team spot scams before they click. Want to be first in line? Request early access or get a personal demo — just drop your name and email below. Close modal Website Name Email Address Company Phone Preferred Contact Method Text me Call me Call Date Call Time Time Zone Eastern Central Mountain Pacific London Paris Madrid Berlin Tokyo Dubai Sydney Request Early Access Submitting... Close