Offsite Backup Troubleshooting | ExchangeDefender [ Skip to content ](#main) [ ![ExchangeDefender](/assets/images/xd_logo_blue.png) ](/) Email Security ![Platform Overview](/assets/images/m-xd-pro.png)### ExchangeDefender PRO Enterprise-grade email security made simple for every business. [Sign Up](/sign-up) [Live Demo](/demo) [Email Security Stops spam, malware & phishing in real time. ](/email-security) [Encryption Secure your emails, attachments & sensitive data. ](/corporate-email-encryption) [Web File Sharing Easy, safe cloud file sharing with access control. ](/web-file-server) [Live Archive Locked-in email backup & continuity during outages. ](/livearchive-backup) [Emergency Inbox Keep email flowing without interruption if your provider fails. ](/inbox) [Spearphish Train your team with phishing simulations & risk tracking. ](/spearphishing) Managed Email ### Enterprise-Grade Managed Email Reliable, secure, and fully managed email operations for modern organizations. ![ExchangeDefender](/assets/images/managed_email_menu.png) [Microsoft365/Google Email Management Expert management and security for Microsoft 365 and Google Workspace email. ](/managed-email-operations) [AI Advisory Secure, practical AI consulting & implementation for SMBs. ](/management-ai) Company ### ExchangeDefender: 29+ Years of Trust We are a cybersecurity company focused on business email protection, with 29+ years of experience keeping organizations secure, connected, and resilient. ![ExchangeDefender](/assets/images/careers_1.png) [ About Us Learn our purpose, values, and the mission behind every decision. ](/about-us) [ Blog News, product updates and email security insights. ](/blog) [ Capabilities Discover the tech and expertise that keep your email secure around the clock ](/capabilities) [ Careers Be part of a team using modern tech to solve real threats and ship great work. ](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human Open menu Menu ---- Email Security [Email Security](/email-security) [Encryption](/corporate-email-encryption) [Web File Sharing](/web-file-server) [Live Archive](/livearchive-backup) [Inbox](/inbox) [Spearphish](/spearphishing) Managed Email [Microsoft365/Google Email Management](/managed-email-operations) [AI Advisory](/management-ai) Company [About Us](/about-us) [Blog](/blog) [Capabilities](/capabilities) [Careers](/careers) [Partners](/partners) [Docs](/docs) [Contact Us](/contact) Talk to a Human June 12, 2007 · [Hosted Services](https://www-preview.exchangedefender.com/blog?category=hosted-services) Offsite Backup Troubleshooting ============================== As blogged here previously, our offiste backup maintenance is complete. Not only do we have the storage to sustain the growth for the forseeable future but things are running near flawlessly. If you are still experiencing issues please open up a trouble ticket and we will help you get to the bottom of it. One problem some customers have reported is that backups do not seem to work automatically, namely, you receive an email saying *“Reminder: Scheduled backup missed > Username > Backup set name”* If you receive this error [please try following these steps (click)](http://forum.ahsay.com/viewtopic.php?t=1107) as they are the first thing we will try to do once the ticket is opened. If you receive any other error, please open up a [trouble ticket in our support portal](https://support.ownwebnow.com/). We have seen a remarkable improvement in performance for backups and restores since the maintenance interval, and will shortly be announcing some additional services related to the offline backup service, mostly around the management, support and DR crisis management. [ Previous post Offsite Backup Expansion Complete June 10, 2007 ](https://www-preview.exchangedefender.com/blog/2007/06/offsite-backup-expansion-complete) [ Next post ExchangeDefender gets tougher on NDR and Backscatter June 14, 2007 ](https://www-preview.exchangedefender.com/blog/2007/06/exchangedefender-gets-tougher-on-ndr-and-backscatter) Related Posts ------------- [ 29 Jul ](https://www-preview.exchangedefender.com/blog/2025/07/the-real-roi-of-hosted-exchange-for-small-businesses)### [The Real ROI of Hosted Exchange for Small Businesses](https://www-preview.exchangedefender.com/blog/2025/07/the-real-roi-of-hosted-exchange-for-small-businesses) [Read more: The Real ROI of Hosted Exchange for Small Businesses](https://www-preview.exchangedefender.com/blog/2025/07/the-real-roi-of-hosted-exchange-for-small-businesses) [ 6 Jul ](https://www-preview.exchangedefender.com/blog/2020/07/hosted-exchange-distribution-group-management)### [Hosted Exchange Distribution Group Management](https://www-preview.exchangedefender.com/blog/2020/07/hosted-exchange-distribution-group-management) [Read more: Hosted Exchange Distribution Group Management](https://www-preview.exchangedefender.com/blog/2020/07/hosted-exchange-distribution-group-management) [ 19 Jun ](https://www-preview.exchangedefender.com/blog/2020/06/final-update-exchange-migration)### [Final Update: Exchange Migration](https://www-preview.exchangedefender.com/blog/2020/06/final-update-exchange-migration) [Read more: Final Update: Exchange Migration](https://www-preview.exchangedefender.com/blog/2020/06/final-update-exchange-migration) Search the blog Search Recent Posts ------------ - [ExchangeDefender New UI is Live](https://www-preview.exchangedefender.com/blog/2026/05/exchangedefender-new-ui-is-live) - [Announcing ExchangeDefender 10](https://www-preview.exchangedefender.com/blog/2026/04/announcing-exchangedefender-10) - [Merry Christmas](https://www-preview.exchangedefender.com/blog/2025/12/merry-christmas) - [Why IoT Devices Are a Hidden Security Risk for Your Business](https://www-preview.exchangedefender.com/blog/2025/11/why-iot-devices-are-a-hidden-security-risk-for-your-business) - [Top 5 IT Problems Small Businesses Face in 2025 — and How to Fix Them](https://www-preview.exchangedefender.com/blog/2025/10/top-5-it-problems-small-businesses-face-in-2025-and-how-to-fix-them) Categories ---------- - [Archiving](https://www-preview.exchangedefender.com/blog?category=archiving) (21) - [Business Continuity](https://www-preview.exchangedefender.com/blog?category=business-continuity) (13) - [Compliance](https://www-preview.exchangedefender.com/blog?category=compliance) (8) - [ExchangeDefender](https://www-preview.exchangedefender.com/blog?category=exchangedefender) (349) - [General](https://www-preview.exchangedefender.com/blog?category=uncategorized) (590) - [Hosted Services](https://www-preview.exchangedefender.com/blog?category=hosted-services) (86) - [Industry News](https://www-preview.exchangedefender.com/blog?category=industrynews) (29) - [Marketing](https://www-preview.exchangedefender.com/blog?category=marketing) (18) - [Phishing](https://www-preview.exchangedefender.com/blog?category=phishing) (5) - [PRO TIPS](https://www-preview.exchangedefender.com/blog?category=pro-tips) (44) - [Product Features](https://www-preview.exchangedefender.com/blog?category=product-features) (54) - [Security](https://www-preview.exchangedefender.com/blog?category=security) (65) - [Shockey Monkey](https://www-preview.exchangedefender.com/blog?category=shockey-monkey) (22) - [Spamfilter](https://www-preview.exchangedefender.com/blog?category=spamfilter) (5) - [Support](https://www-preview.exchangedefender.com/blog?category=support) (45) - [Webinars](https://www-preview.exchangedefender.com/blog?category=webinars) (44) Solutions --------- - [Stop Spam & Malware](/email-security) - [Hands-Free Email Backup](/livearchive-backup) - [Instant Email Recovery](/inbox) - [Send Private Emails](/corporate-email-encryption) - [Train Against Email Threats](/spearphishing) - [Share Files Safely](/web-file-server) Company ------- - [About ExchangeDefender](/about-us) - [Compliance & Legal](/our-compliance) - [Become a Partner](/partners) - [Support Portal Login](https://support.exchangedefender.com/) - [Microsoft 365 Email Management](/managed-email-operations) - [AI Advisory Service](/management-ai) ![ExchangeDefender](/assets/images/dark-xd-logo.png)USA: +1 (407) 465-6800 United Kingdom: 0800 8620149 Australia: +61 0390010641 Fax: +1 (954) 839-8737 [ ](https://www.facebook.com/ExchangeDefender) [ ](https://www.twitter.com/XD_Defender) [ ](https://www.linkedin.com/company/exchangdefender) [ ](/blog) © 2026 Own Web Now Corp - All rights reserved </> with ❤️ in Orlando [SLA](/sla) [TOS](/tos) [PRIVACY](/privacy-end-users) [AUP](/aup) We're Here to Help 👋 -------------------- Tired of AI 🤖 and hold music? 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